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Frequently Asked Questions

Flush DNS

A very common issue you may encounter is when your local DNS resolvers cache a domain name to IP mapping.
When you're trying to go to the domain, it's actually pulling up an old IP address (cached on your own computer) instead of looking for a new one and finding the correct record.
This article will give you the steps required to clear your cached DNS records.

Microsoft Windows 7/8

* Close the application you're currently working with, such as an internet browser or email client. 
* Press the Windows Logo + R keys together simultaneously. This will cause the Run dialogue window to appear. 
* Type cmd in the text box and select OK.
* When the black screen appears, type the following command and hit enter:
* ipconfig /flushdns
* Restart your application (browser or email client). 

Close the application you're currently working with, such as an internet browser or email client.
Navigate to your Applications folder.
Open Utilities and double click on Terminal.
Type the following command and hit enter:
sudo killall -HUP mDNSResponder
This command should work on Mac OS X 10.5 (Leopard), 10.6 (Snow Leopard) and 10.7 (Lion). If the above command is not available, you can try the other flush DNS command as follows which should work on Mac OS X 10.4 (Tiger):
sudo dscacheutil -flushcache
Restart your application (browser or email client).
Don't worry if either command says something like "Not found", and continue to restart your application.

Note: Different distributions and versions of Linux may have slightly different commands due to differences in configuration. One of the commands below will probably work.
Open up a root terminal window (Ctrl+T in Gnome).
Type the following command and hit enter:
/etc/init.d/nscd restart
You may need to use sudo depending on your installation instead:
sudo /etc/init.d/nscd restart
Some distributions support this command:
sudo /etc/init.d/dns-clean start
Or support this command:
sudo service nscd restart
Some installations may have NSDS located in another directory, like the following example. You may need to locate where it is installed to be able to execute the correct command.
/etc/rc.d/init.d/nscd restart
Restart your application (browser or email client).